Q1. I received a shipping notification, but my package has not arrived. What should I do?
A. Packages shipped via Japan Post are delivered by your local postal service. In some countries, missed-delivery notices or customs notifications may not always be provided. Please check your tracking number on the Japan Post website and contact your local post office directly to arrange redelivery or pickup.
Q2. USA Buyers – Import Duty Notice
A. As of August 29, 2025, the United States has suspended the de minimis duty-free exemption for commercial imports under $800. Under the International Emergency Economic Powers Act (IEEPA), US buyers are subject to flat-rate import duties ranging from $80 to $200 per item. To make the process easier for you, we collect applicable import duties at checkout so you will not be charged again upon delivery.
Q3. Sizing Guide
A. Japanese sizes are generally smaller than international sizing standards. We recommend choosing one size larger than you normally would. Please refer to the size chart on each product page for measurements. Note that all measurements are approximate and actual dimensions may vary slightly by product.
Q4. Item Stock
A. We operate on a made-to-order basis, sourcing items after your order is placed. While we do our best to fulfill every order, there may be rare cases where an item becomes unavailable — particularly for the latest 2026 season jerseys. If this happens, we will contact you promptly and offer either a full refund or a suitable substitute.
Q5. Do you carry US 2XL or 4XL sizes?
A. Available sizes vary by product. Please check the size chart on each individual item page to confirm which sizes are offered.
Q6. Are your Japanese baseball jerseys 100% authentic?
A. Yes, absolutely. All of our NPB and Samurai Japan jerseys are 100% authentic, sourced directly from the official team shops. We only sell genuine merchandise — never imitations or replicas made by third parties.
Q7. Are all prices in Japanese Yen?
A. Yes, all prices are listed in Japanese Yen (JPY). We recommend checking the current exchange rate before placing your order. You can use Google or any currency converter — for example, searching “JPY to USD” will show you the latest conversion rate.
Q8. What is the difference between a Replica jersey, Supporter jersey, and Player jersey?
A. The difference is the following.
Player Jersey: The same jersey worn by players on the field. Highest quality, made with professional-grade materials.
Replica Jersey: Officially licensed fan jerseys designed for everyday wear. High quality and closely resembles the player version.
Supporter Jersey: A more affordable fan jersey, slightly lower in material quality than the Replica.
Q9. Can I order a jersey with a custom name and number?
A. Custom name and number jerseys are not available. All jerseys feature the names and numbers of current active players only. Please choose from the players listed on each product page.
Q10. Do you offer bulk discounts?
A. Unfortunately, we do not offer bulk discounts at this time.
Q11. Can you source an item that is not listed on your website?
A. Yes! If you are looking for a specific jersey, cap, or other item that you cannot find on our site, please contact us via our Contact page with details such as team name, season, color, and Japan size. We will let you know if it is available.
Q12. I am looking for a jersey for my child. Do you have smaller sizes?
A. We may be able to help! Please contact us via our Contact page with the details you need — such as team name, season, color, and your child’s measurements. We will check availability and get back to you.
Q13. What payment methods do you accept?
A. We accept Credit Card and Apple Pay, processed securely through Stripe. Please note that we do not accept PayPal.
Q14. When will my credit card be charged?
A. Your credit card will be charged at the time you place your order.
Q15. Where is my credit card information stored?
A. Your payment information is stored securely by Stripe, a PCI-compliant payment processor. We do not store any credit card details on our servers.
Q16. Do you offer international shipping?
A. Yes, we ship worldwide! Packages are shipped via FedEx or Japan Post (EMS or Air Small Packet). Tracked shipping is available for all destinations.
Q17. What are the shipping fees?
A. Shipping fees are charged per order based on your destination:
| Destination | Shipping fee | Shipping Method |
| Japan | 1,000yen | Yu-Pack or Letter Pack |
| Asia | 2,500yen | EMS |
| Germany, Netherlands | 3,000yen | Air Small Packet |
| Canada, Mexico | 4,000yen | EMS |
| Australia New Zealand, Europe, Middle East | 4,000yen | EMS |
| USA | 4,500yen | EMS of FedEx |
| South America, APO/FPO, PO Box | 4,500yen | EMS |
Q18. I am currently traveling in Japan. Can you deliver to my hotel or a temporary address?
A. It may be possible depending on your length of stay and our sourcing timeline. Please contact us with the item details, your hotel address, and your planned dates of stay, and we will let you know if delivery is feasible.
Q19. How long does it take for my order to be shipped?
A. Since we source items after your order is placed, please refer to the estimated shipping time listed on each individual item page. If you order multiple items, we will consolidate them and ship everything together once all items are ready. You will receive a shipping confirmation email with your tracking number as soon as your package is dispatched.
Q20. How long does delivery take after shipping?
A. Estimated delivery times after shipment are as follows:
FedEx : approximately 3–10 days
EMS: approximately 5–21 days
Air Small Packet: approximately 10–30 days
Please note that delivery times may vary depending on your location and local customs processing.
Q21. I placed an order but have not received a shipping notification yet. What is happening?
A. Thank you for your patience. Because we source items after each order is placed, it may take some time before your order is ready to ship — please refer to the estimated shipping time on the item page. Once your package is dispatched, you will automatically receive a shipping confirmation email with your tracking number. We appreciate your understanding.
Q22. Who is responsible for import duties, VAT, and other taxes?
A. Import duties, VAT, and any local taxes or customs fees are the responsibility of the buyer and are not included in our item prices. We recommend checking with your country’s customs office before placing your order to understand any applicable charges.
Q23. What happens if I refuse to pay import duties and my package is returned to Japan?
A. If a package is refused at customs or returned due to unpaid import duties, we are unable to issue a refund. Return shipping costs and any associated customs fees will be deducted from the order value. We strongly encourage all customers to check their country’s import regulations before ordering to avoid any unexpected charges.
Q24. Can you mark the package as a gift or undervalue the contents?
A. We are required by law to accurately declare the contents and value of all shipments. We cannot mark packages as gifts or undervalue merchandise. This applies to all international shipments under US and international customs regulations.
Q25. What is your return and exchange policy?
A. All sales are final. We do not accept returns or exchanges unless you receive the wrong item. In that case, please contact us immediately and we will arrange a return at no cost to you and send the correct item.
Q26. Can I cancel my order?
A. You may cancel your order before it enters processing. Once your order status changes from “On Hold” to “Processing,” we are unable to accept cancellations, product changes, or size changes. If you need to cancel, please contact us as soon as possible after placing your order.
Q27. My package was left at my front door by FedEx and was stolen. Can you send a replacement or issue a refund?
A. We are very sorry to hear that. Unfortunately, once a package has been confirmed as delivered by FedEx, neither FedEx nor we are able to take responsibility for theft after delivery. To avoid this situation in the future, we recommend requesting that FedEx hold your package for pickup at a nearby FedEx Office location rather than leaving it at your door. Please contact FedEx directly for further assistance.
Q28. My package was returned to Japan because I was unable to receive it. Can you resend it?
A. Yes, we can resend your package. Please note that an additional shipping fee will apply for the reshipment. Please contact us to arrange this.
Q29. Do you have a physical store in Osaka?
A. We are an online-only store and do not have a physical retail location. All orders are processed and shipped directly from Japan. We are unable to accommodate in-person visits.
Q30. I have not received my order confirmation email. What should I do?
A. Order confirmation emails are sent automatically after purchase. If you have not received one, please check your spam or junk mail folder first. Some email providers, including Hotmail/Outlook, may block or filter our emails. For the most reliable delivery of our emails, we recommend using a Gmail address. If you still cannot find your confirmation, please contact us and we will resend it.
