Q1. Sizes
A. We can’t answer the sizing questions. Japan size is smaller than international. All measurements on the size chart are approximate. Please note in advance that the actual dimensions of the product may slightly vary.
Q2. Item Stock
A. Depending on the timing of your order, we may not have the item in stock, especially for 2024 season jerseys. If the item you ordered is unexpectedly out of stock, we might cancel the order or offer you a substitute.
Q3. Do you have US 2XL or 4XL size ?
A. Please check the size on each item page.
Q4. Are you selling authentic Japanese Baseball jerseys ?
A. Yes, we are. All of our NPB and Samurai Japan jerseys are 100% authentic from official shops of each team. Our authentic means the items are genuine, not imitation.
Q5. Is the price only in Japanese Yen ?
A. Yes, it is. Please check exchange rate and calculate the price of your currency by yourself before placing an order.
Q6. What is the difference between replica jersey, supporter jersey and player jersey ?
A. Replica jerseys are officially made for fans to wear off-field whilte supporter jerseys are a bit lower quality than Replica. Player jerseys are the same ones that the players actually wear on pitch.
Q7. Can I take a custom name and number jersey?
A. There are no custom name and numbers. You must choose from the real players.
Q8. Bulk Discounts
A. Unfortunately, We don’t offer bulk discounts.
Q9. Can you get an item which isn’t listed on your website ?
A. Yes, we can. Our service fee is 4,000 – 6,000yen on each order. We also charge you international shipping fee.
Q10. What is the payment way ?
A. Credit Card or Apple Pay through Stripe. We don’t accept Paypal payment.
Q11. When will my credit card be charged ?
A. Your credit card will be charged when you place an order.
Q12. Where will my credit card information be stored?
A. Your credit card information will be stored on Stripe. Our store doesn’t keep it.
Q13. Do you provide international shipping?
A. Yes, we do. Basically the package is shipped by FedEx or Japan Post. The package sent by EMS or Air Mail can be traced on the official Web site of overseas post offices. Please access the link page of Japan Post.
Q14. Shipping fee (Per Order)
A. It depends on the area.
| Area | Shipping fee | Shipping Way |
| Japan | 1,000yen | Yu-Pack |
| Asia | 2,500yen | EMS |
| USA, Canada, Mexico | 3,500yen | FedEx or EMS |
| Australia New Zealand, Europe, Middle East | 4,000yen | EMS |
| South America, APO/FPO, PO Box | 4,500yen | EMS |
Q15. I’m traveling in Japan now. Can you deliver the item to my hotel or temporal address ?
A. It depends on the item stock. Could you let me know how long you are going to stay there ? We will let you know if it’s possible.
Q16. Shipping Time and Tracking
A. Please check the shipping time on each item page. If you order multiple items, we will ship all of them together after the last one arrives. Your shipping confirmation email will provide an tracking numbers.
Q17. Import duties, VAT, other taxes and charges
A. They are the buyer’s responsibility and not included in the price. Please check with your country’s customs office how much they will be prior to buying.
Q18. What if I refuse to pay Import duties, VAT, other taxes and charges ? Could you refund me after the package is returned ?
A. That’s not acceptable. If you do it, we don’t refund any money.
Q19. Will you ship the package as a gift ?
A. We do not mark merchandise values below value or mark items as “gifts”. US and International government regulations prohibit such behavior.
Q20. Return and exchange.
A. All sales are final. We can’t accept returns and exchange the items.
Q21. Cancel.
A. You can cancel your order before shipping is done and within 1 hour of your payment. After 1 hour pass, we can’t take the cancellation, change the items and sizes .
Q22. My package was stolen after FedEx dropped it off at the front door. Will you send replacements or refunds ?
A. FedEx and we don’t take responsibility for stolen packages once dropped off. We recommend that you contact FedEx to hold a package and pick it up at FedEx Office near your place.
Q23. May package was returned to Japan because I was not able to receive it. Can you resend it ?
A. Yes, we can. But we need another shipping fee for resending.
Q24. Do you have a store in Osaka ?
A. Unfortunately, we don’t have a physical store. Only online service is available.
Q25. Why am I not receiving an order confirmation email ?
A. Some email providers often mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add to your safe list. According to our customers, Hotmail address doesn’t work.